Refund policy

What you are buying is research: staff time spent searching databases, tracing addresses, pulling county court records, and reviewing the results. Once that work has been done it cannot be returned, which is what shapes the policy below.

Before we begin the search

If you contact us before we have started work on your order, we will cancel it and refund you in full, no questions asked. Searches usually begin within a few hours of an order being placed, so please reach out promptly if you have changed your mind.

If we cannot complete your order

If we are unable to complete the searches you paid for, whether because the identifiers provided cannot be resolved, because required records are inaccessible, or for any reason on our side, we refund you in full.

If we email you asking for additional information and do not hear back within 14 days, we will cancel the order and refund it rather than hold your money indefinitely.

If something went wrong on our end

If your report contains a material error attributable to us, tell us and we will re-run the affected searches at no charge. If we cannot put it right, we refund you in full.

When we do not refund

• No records were found. A clean report is a complete result, not a failed one. The searches were performed and the answer is that nothing was located.
• The results were not what you hoped for. We cannot refund a report because its contents were unwelcome or because you expected different findings.
• You supplied incorrect subject information. If a search was run against the identifiers you provided and those were wrong, the work has still been done. We will usually offer a discounted re-run, so email us.
• The order was placed for a prohibited purpose. We cancel and refund orders we believe are intended for employment, credit, housing, insurance, or other FCRA-regulated screening, before work begins.

How long you have to ask

Refund requests should reach us within 30 days of your order. That is comfortably longer than a report takes to deliver and leaves room to read it properly, while keeping claims close enough to the work that we can still check what was searched and put things right.

Past 30 days we will still look at anything that went wrong on our side. The limit is there to close out ordinary buyer's remorse, not to avoid our own mistakes.

How to request a refund

Email info@reliablechecks.com with your order number and a short description of the problem. We aim to respond within one business day.

Approved refunds are issued to the original payment method through Stripe. Your bank typically takes five to ten business days to post the credit.

Chargebacks

If you believe a charge is wrong, please contact us before disputing it with your bank. A chargeback takes weeks to resolve; an email to us usually takes a day, and we would rather fix the problem than argue about it.